Servicios de call center con asterisk

AACC

AACC (short for Asterisk Advanced Call Center) is an underway project which aims to create a full CTI solution for the Asterisk PBX.

It is written in Java, which makes it operating system independant.

It will feature:

  • Inbound call center
  • Outbound call center
  • Blending
  • Multi-customer
  • Per campaign custom data and products
  • Agent toolbar for CTI
  • Use of Asterisk queues and agents facilities
  • Agent screen pops
  • Multicampaign predictive dialing
  • IVR-only, agent-only, and IVR+Agent type campaigns.
  • Powerful, customizable reporting
  • Highly scalable solution
  • Instant messaging
  • DNC lists
  • Automatic and manual call rescheduling

GnuDialer

GnuDialer is a predictive dialer for linux.

Current Features include:

  • Multiple Modes: predictive, power, preview, auto
  • Web CRM interface – record is automatically populated when a call comes in
  • Web admin interface
  • Capable of FCC Compliance
  • and much more…

Visit GnuDialer.org for more details.

The above url is the original gnudialer site (which hasn’t seen an update in ages).

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